Privacy Policy

At Flowmate Australia, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.flowmate.com.au or interact with our products and services.

By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information when you visit our website, purchase products, or contact us for customer service. This information may include:

  • Personal Identification Information: Name, email address, phone number, mailing address, and payment information.
  • Non-Personal Identification Information: IP address, browser type, operating system, browsing behaviour, referring URL, and interaction with our website.
  • Payment Information: When making a purchase, we may collect payment details, such as credit card information, through a secure payment gateway. We do not store full payment information; it is handled by third-party processors.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your purchases, inquiries, and customer service requests.
  • To send marketing materials, updates, and promotional offers (if you opt-in).
  • To improve our website and services by analysing user behaviour and preferences.
  • To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, and deliver products. These parties are required to protect your personal data in accordance with this privacy policy.
  • Legal Compliance: If required by law, we may disclose your information to government authorities or other third parties to comply with legal obligations, enforce our terms, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to the terms of this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device when you visit a website. They help us remember your preferences and improve website functionality. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of some parts of our website.

We may also use third-party tools like Google Analytics to analyse website traffic and user behaviour.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Under Australian privacy law, you have the right to:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal information.
  • Deletion: In certain circumstances, you may request the deletion of your personal information, subject to any legal obligations we must comply with.
  • Opt-out: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by following the instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at hello@flowmate.com.au.

7. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected information from a child under 13, please contact us, and we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Flowmate Australia
Email: hello@flowmate.com.au
Phone: 1800 417 815